Return Policy

7 Day Returns,15 Days Replacement,any Part,any Reason!

All returns must require a Return Merchandise Authorization. Contact Customer Service to request RMA and get Authorization.

Partshe commitment to comply with the following, from the date of product sold (subject to the actual date of receipt) within 15 days return policy, customers can contact the customer service center with Partshe for return matters. Specific Returns Standards are as follows:

Returned CategorySpecific Description7 Days Return15 Days ReplacementShipping Cost for ReturnRemark
Functional Failure or Poor QualityPartshe aftermarket confirmed belong to commodity quality problemsYesYesNo, you only pay for the return shipping costs

Please contact Partshe customer service to process the issue.

Reasons for the logistics loss, missing parts or commodity description is different as websiteLogistics loss refers to damage during transport, leaking, broken, failure of performance, after-sales staff verification substantiated. The missing pieces of original accessories missing merchandise.YesYesNo, you only pay for the return shipping costsPartshe may need the prove by courier or may ask you to provide the photos of Goods or Package, 
Other ResonsIn addition to the above two reasons, as personal causes Returns, unused and does not affect the secondary sales (commodities original packaging unopened).YesYesYes so that after-sales staff judge quickly and timely processing.
Goods Quality Problems During the Warranty Periodplease return it to us and we will offer you free repair service or return for new. NoNoNo, you only pay for the return shipping costs (Sometimes we may give you a solution according to the goods’value 
Artificially Damaged Goods During the Warranty PeriodNo service providedNoNoYes either issue you a partial refund or send a replacement.)
None Authorization ReturnNot allowed by PartsheNoNoYes 


1.Determine the actual date of receipt rules:
1) All delivery orders: subject to the the customers actual receipt date or the actual arrival date displayed in accordance with the third-party logistics platform; third-party partners can not effectively return receipt date, Partshe artificial confirm actual customer based on distance and other factors and customer arrival date.

2.In the case of goods without any problems, Partshe commitment: Since you actually receive the goods within 7 days from the date, as long as they are not used and does not affect the secondary sales, orders all transportation costs borne by you, you can be in full return.
Otherwise specified, the following shall not handle Returns:

1.Of any non Partshe mall goods sold (serial number does not match);
2.After Paul commodities (goods) more than merchandise package warranty period;
3.Unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, commodity quality problem caused by improper installation, or torn, altered labels, machine serial number, security marking;
4.Goods packaging, accessories, gifts (vouchers) (need and the main commodities-returnable), incomplete manual invoice (voucher) missing or altered;
5.Sealing products original packaging open, disposable sticker or tape damage (other than quality);
6.Products have been used (except for quality issues); accordance with regulations should not proceed with returns.

Are all product warranties the same?
No. Different categories products have different warranty. Once you have any question about your product warranty, please refer to Product Warranty.

Return steps:

1.Contact us by live chat or send email to get RMA Authorization And returning address

2.Ship the goods after you get the RMA authorization.

Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from customer service center together with RMA authorization. Notes: please offer tracking number for return shipment. won’t take any responsibility for any missing return shipment.

3.Get the replacement or Refund.

Partshe will arrange for resend or refund upon receiving your return package within 1-3 business days.

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